Privacy Policy

Effective Date: January 1, 2025

At Crystal Clean House Cleaners ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or engage with us in any other manner.

1. Information We Collect

We collect the following types of personal information when you use our services or communicate with us:

Personal Identification Information: This includes your name, email address, phone number, billing and shipping address, and payment information.

Service-related Information: Information related to the services you request, including scheduling details, special requests, and preferences.

Device Information: Information about the device you use to access our website, such as IP address, browser type, and usage data.

Payment Information: Credit card or other payment method details when you pay for our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, improve, and personalize our cleaning services.

To process and complete transactions.

To communicate with you, including sending appointment confirmations, updates, and promotional offers (with your consent).

To respond to inquiries, complaints, or customer service issues.

To analyze and improve our website and services.

3. Sharing Your Information

At Crystal Clean House Cleaners, we respect your privacy. We do not share your personal information with any third parties for marketing, promotional, or any other purposes. Your personal data will only be used for the purposes outlined in this policy and will never be sold, rented, or traded.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of electronic storage or transmission is 100% secure, so we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.

Correction: You can request corrections to any inaccurate or incomplete information.

Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.

Opt-out: You may opt out of receiving marketing communications from us at any time by following the instructions in the emails we send or contacting us directly.

To exercise your rights, please contact us at support@crystalcleanhousecleaner.com

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze website traffic, and provide personalized content. You can manage your cookie preferences through your browser settings.

7. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

8. International Data Transfers

If you are located outside of the United States, please note that your information may be transferred to, and processed in, the United States. By using our services, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website, and the "Effective Date" at the top will be updated accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Crystal Clean House Cleaners

Email: support@crystalcleanhousecleaner.com

Phone: 325-532-8866